Frequently Asked Questions
Everything you need to know about shopping with Tobios Kits
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return or exchange.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Tobios Kits ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products in your kits covered by a warranty?
Yes, all products come with a standard 1-year manufacturer warranty against defects. If you experience any issues with product quality, please reach out to our customer service team.